FAQs
Questions, answered
Everything guests ask us before their first visit. If you cannot see yours, just ask.
Still unsure?
Ask us
Call, email or send a note and we will help.
General
Do I need to book ahead?
We would recommend it, as our rooms are small and by appointment. Last-minute spaces do appear, so just ask.
Can I bring a friend?
Yes. We have a double room for shared treatments, and the quiet room is lovely with a friend.
Do you offer gift vouchers?
Yes, for any treatment or ritual, or for an amount you choose. We will post or email one to you.
Do you treat men?
Everyone is welcome. Skin is skin, and our treatments suit all genders.
Treatments
What happens at a first visit?
We begin with a short chat about your skin and your health, so we can choose what is right. You are never pushed into anything.
Are your treatments suitable for sensitive skin?
Usually, yes. We choose gentle products, patch test where it matters and tell you what we are using.
Do you use products I might react to?
We list every product on request. Tell us about allergies when you book and we will plan around them.
Visiting
How do I move or cancel a booking?
Just let us know at least 24 hours before and we will happily move it. Late changes may incur a small fee.
Is there parking?
There is free parking behind the building and two spaces at the front for anyone who needs step-free access.
What should I wear?
Whatever is comfortable. We provide robes, slippers and everything else you need.
Ready when you are
Give yourself one quiet hour.
Choose a treatment, or simply tell us how you feel and we will suggest where to begin.
